Essentials 2025

At VINCI Airports, we believe airports are living entities – and passengers are their lifeblood. This customer-centric mindset inspires our teams every day and guides innovation efforts with a single goal: to constantly improve the travel experience at airports across the network. In 2024, Lyon-Saint Exupéry airport – VINCI Concessions’ centre of excellence for innovation and the passenger experience – became the first airport in France to trial a solution enabling passengers to book a time slot for security checks to optimise their time at the airport.

This culture of high standards in passenger service, shared by all airports in the VINCI Airports network, was recognised once again in international rankings in 2024. In Japan, Kansai International airport won the Skytrax award for “World’s Best Airport for Baggage Delivery” for the eighth time. The airport has maintained a perfect record of zero lost bags since it opened in 1994! What’s more, Osaka Itami airport won an award for its punctuality for the second year running. In Portugal, Lisbon airport ranked among the top three airports in its category for growth and inclusion according to ACI Europe, and among the top 10 airports in southern Europe according to the international air transport rating organisation Skytrax.